Shipping Policy

At AquaPawz, we work hard to process and ship your order as quickly as possible.

Order Processing Time

All orders are processed within 1–3 business days after your order is placed. Orders are not processed on weekends or holidays.

Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.

Shipping Time

Estimated delivery time is usually 7–15 business days, depending on your location and local delivery service.

Please note that shipping times may vary due to customs, high order volume, weather conditions, or courier delays.

Shipping Cost

We offer standard shipping for our customers. Shipping costs, if any, will be shown at checkout before you complete your order.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email. Please allow a few days for the tracking information to update.

Wrong Shipping Information

Please make sure your shipping address is correct before placing your order. AquaPawz is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

If your order is delayed or you have not received your package after the estimated delivery time, please contact us at support@aquapawz.com and we will help you check the status of your order.

Shipping Protection Policy

Shipping Protection is an optional service that protects your shipment against loss, theft, or damage during transit.

By purchasing Shipping Protection, you agree that the service begins immediately after checkout to provide coverage for your order throughout the shipping process.

Because this is a service that is activated immediately upon purchase, Shipping Protection is non-refundable once an order has been placed.

Shipping Protection cannot be canceled or refunded after purchase, even if it was selected by mistake.

If a customer accidentally purchases only Shipping Protection without purchasing a product, the Shipping Protection service itself remains non-refundable. However, customers may contact our support team at support@aquapawz.com if they believe there has been an error with their order so we can review it.

Contact Us

For any shipping questions, please contact us at:

support@aquapawz.com